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Japanese craftsmanship
for the kitchen of tomorrow
Reliable Japanese quality
Enjoy cooking!
Feel the sharpness
It's time to act!
znaki mac222

Free shipping from 350PN

* it does not apply to cash on delivery.

Complaints

If you wish to make a complaint about the purchased goods, please call us or contact us by e-mail at sklep@macknives.pl
– or by post to the following address: 03-995 Warsaw 12G Ligustrowa Street by filling in the complaint form (available here).

Each Consumer has the right to return the goods within 14 days from the date of receipt.

Goods should be returned in their original packaging and must not have been used.

We will reimburse funds for returned products up to 7 working days from the day the complaint is acknowledged.

Complaints will only be accepted upon presentation of a proof of purchase in accordance with the applicable law.

Please be kindly informed that we do not accept parcels sent COD or sent without prior acknowledgement.

Submit a complaint

Trade Office:

Ligustrowa 21G str. 03-995 Warsaw
phone: +48 733 804 975
mail: biuro@macknives.pl

Warranty

MAC brand kitchen knives come with a 5-year manufacturer’s guarantee.

MAC brand accessories are covered by a 2-year manufacturer’s warranty.

The warranty covers defects in material and construction of the knife.
The warranty does not cover normal wear and tear caused by, for example, sharpening and misuse including mechanical damage.
A product found to be defective will be replaced with a new one.

All claims will be processed within 14 days.

NOTE: Warranty does not cover discoloration of blades caused by:

  • High levels of chlorine in the water – dirt can usually be removed when washing, but do not use hard cloths there is a possibility of scratching the blade, causing discoloration to form more quickly.
  • Bleach – even if you haven’t used bleach to wash your knives, the fumes from bleach used near them can cause rust, keep this in mind.

If you need help choosing knives, we'll help you

Provide your name and surname, telephone number and hours when we can contact you.

We only call back to the telephone numbers with the Polish area code +48.