Complaints
If you wish to make a complaint about a purchased product, please call us or contact us by e-mail at sklep@macknives.pl.
– or by mail to the address: 03-995 Warsaw ul. Ligustrowa 12G by filling in the complaint form (available here).
Every Consumer has the right to return the goods within 14 days from the date of delivery.
Goods should be returned in original packaging, cannot be used.
Money for returned products will be refunded within 7 working days from the date of delivery.
We kindly inform that we do not accept shipments sent COD and sent without prior confirmation of receipt.
Submit a complaint
Trade Office:
Ligustrowa 21G str. 03-995 Warsaw
phone: +48 733 804 975
mail: biuro@macknives.pl
Warranty
MAC kitchen knives are covered by a 5-year manufacturer’s warranty.
The warranty covers material and construction defects of the knife.
The warranty does not cover normal wear and tear caused by e.g. sharpening and improper use including mechanical damage.
Complaints:
Complaints will be accepted only on presentation of a document confirming the purchase in the network of authorized points of sale on the basis of the warranty card with attached receipt / invoice .
Complaints will be considered within 90 days.
In special cases the defective knife will be sent to the manufacturer and tested.
Knife found defective will be replaced with a new one.
NOTE: Warranty does not cover discoloration of blades caused by:
- High levels of chlorine in the water – dirt can usually be removed when washing, but do not use hard cloths there is a possibility of scratching the blade, causing discoloration to form more quickly.
- Bleach – even if you haven’t used bleach to wash your knives, the fumes from bleach used near them can cause rust, keep this in mind.
